Terms and Conditions of use


These terms and conditions of use shall constitute the entire agreement between Plan4Continuity and the Customer relating to the subject matter hereof.

The Service

  • Plan4Continuity will provide the Customer with an online Business Continuity Planning service comprising of a browser based interface on the Customer’s computer / server / mobile device and a hosted Internet application where the Customer’s business continuity data is processed, hosted and stored. 
  • Plan4Continuity reserves the right, at any time, to modify or discontinue, temporarily or permanently, the Service or parts thereof with or without notice.
  • The ownership and all rights to the software remain vested in Plan4Continuity, the customer has the right to use the software provided the customer has paid the required fees.

Fees and Charges

  • The fees and charges payable by the Customer to Plan4Continuity for the Service will be determined in accordance with the schedule of fees and charges/Customer proposal as published from time to time by Plan4Continuity. 
  • Plan4Continuity shall be entitled to alter the fees and charges from time to time.

Payment Provisions

  • The Customer undertakes to effect payment of all amounts due to Plan4Continuity arising out of this agreement monthly in advance and without deduction or set-off for whatsoever reason.
  • The monthly amount payable by the Customer to Plan4Continuity will be paid by means of credit card gateway, debit order, stop-order or direct transfer.


  • This agreement shall commence on the effective date as defined in point 6 below.
  • Should the Customer decide to terminate the usage of the service, Plan4Continuity requires 30 business days’ notice in writing or any other recorded manner or form. 

Effective Date

  • The effective date shall be the date on which this agreement is signed or the date as stated in the Schedule of Services.
  • The Service will commence with free usage for the first 30 days after confirmation of registration, thereafter the service will continue after receipt of credit card payment or by email or facsimile transmission of a signed Schedule of Services/Debit order mandate document.

Obligations of the customer

  • The Customer agrees to abide by all applicable local, state, national and international laws and regulations and is solely responsible for all acts or omissions that occur. By way of example, and not as a limitation, the Customer agrees not to interfere with or attempt to disrupt the Service or otherwise disrupt or tamper or attempt to de-compile the binary code of the Service;
  • The Customer warrants that the contact information in the Schedule of Services/Customer Proposal is true and accurate and undertakes to inform Plan4Continuity of any changes thereto as and when they occur.


  • The Customer hereby warrants to and in favour of Plan4Continuity that it –
  • Will, at all times whilst using the Service, act in the utmost good faith; Has the necessary legal title, legal capacity and right to utilize the Service; and 
  • Will have no action against Plan4Continuity or its shareholders, directors or employees arising either directly or indirectly out of the use of the Service resulting from no fault or negligence of Plan4Continuity and, to the extent necessary, the Customer hereby waives and abandons such claims. 
  • Plan4Continuity hereby warrants that it will at all times endeavor to act in accordance with best practice and in good faith in terms of the storage and management of their customer’s data on their remote backup servers and networks.

Disclaimers / Limitation of liability 

  • Due to the nature of the service provided, Plan4Continuity does not represent or warrant, despite its best efforts, that the Service or the Customer's use thereof will be uninterrupted or error-free, that defects will be corrected, or that the Service or the server that makes it available are free of viruses or other harmful components. 
  • During the registration process, an id and a password will be automatically allocated to the client account by Plan4Continuity, alternatively the customer may assign the required password. The customer shall keep the password confidential and immediately notify Plan4Continuity if any unauthorized third party becomes aware of the password or if the customer becomes aware of any unauthorized use of the password and breach of security. 
  • The customer certifies that any person to whom its identity and password key is disclosed is authorized to act as its agent for the purpose of using the service.
  • The customer is entirely responsible for any loss or damage it may suffer as a result of not maintaining confidentiality of access to its Plan4Continuity account.
  • Plan4Continuity shall not be responsible for unauthorized access to or alteration of transmissions or data, any material or data sent or received or not sent or received, or any transactions or agreements entered into through the use of the Service. 
  • The Customer specifically agrees that Plan4Continuity is not responsible for any content or data sent using and/or included in the Service.  
  • Plan4Continuity and/or its suppliers, shareholders, directors and employees make no representations about the suitability, reliability, availability, timeliness, security and accuracy of the Service for any purpose, other than those specified in terms of “The Service” as defined in these Terms and Conditions. 
  • Plan4Continuity makes no warranties /representations with regards to the fitness for a particular purpose. 
  • Otherwise than provided for in law, in no event shall Plan4Continuity and/or its suppliers, shareholders, directors and employees be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Service, with the delay or inability to use the Service, the provision of or failure to provide the Service, whether based on contract, delict, negligence, strict liability or otherwise, even if Plan4Continuity have been advised of the possibility of such damages. The Customer's sole and exclusive remedy is to discontinue using the Service as provided for in clause 5 above. 


The Customer agrees to indemnify and hold Plan4Continuity and its shareholders, directors and employees harmless from any claim, demand or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of the Customer's use of the Service.

Proprietary Rights to Content

The Customer acknowledges that the content, including but not limited to text, software, photographs, graphics, manuals or other material contained or made available to the Customer via the Service is protected by copyrights, trademarks, patents or other proprietary rights and laws and the Customer undertakes not to infringe such rights.

Termination of Service

A customer’s material failure to comply with this agreement serves as grounds for Plan4Continuity to terminate the service provided to the Customer. Plan4Continuity may terminate the service provided to customer within 30 business days’ notice given in writing or any other recorded manner or form. 


If any of the provisions of this agreement is unenforceable then such unenforceable provision will be deemed to be severed from this agreement and the remaining provisions of this agreement will continue of full force and effect as between the parties. 


  • The Customer agrees that no joint venture, partnership, employment, or agency relationship exists between the Customer and Plan4Continuity as a result of this agreement or use of the Service. 
  • Plan4Continuity's performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Plan4Continuity' right to comply with governmental, court and law enforcement requests. 
  • If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 
  • Unless otherwise specified herein, this agreement constitutes the entire agreement between the parties with respect to the Service and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the parties with respect to the Service. 
  • The Customer hereby appoints its address as set out in this license agreement as the Customer's domicilium citandi et executandi for all purposes relating to this agreement. 
  • This agreement may not be ceded by the Customer to any other party. 
  • The clause headings in this agreement are solely used for the convenience of the parties and have no legal or contractual significance.  
  • This agreement constitutes the sole record of the agreement between the parties in relation to the subject matter hereof. 
  • Neither party shall be bound by any representation, warranty, promise or the like not recorded herein. 
  • No addition to, variation, or agreed cancellation of this agreement shall be of any force or effect unless in writing and signed by or on behalf of both parties. 
  • This agreement supersedes all prior agreements, undertaking and arrangements existing between the parties relating to the subject matter hereof.