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Posts tagged [capacity planning]

Five crucial capacity planning considerations for IT managers

 Five crucial capacity planning considerations for IT managers

Five crucial capacity planning considerations for IT managers

 

We’ve all called a customer support line only to get told that ‘due to high call volumes, waiting times may be long’. As frustrating as it is for customers, it's even more frustrating for support agents at the receiving end of an irate client's tirade (I have been there countless times). Another source of frustration is hearing (or saying), ‘Please bear with me, our systems are (always) slow.’ This is an example of bad capacity planning and a lack of research for sure.

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