Business continuity can be a rewarding and easy process or expensive and fraught with difficulty. The mistake that is most often made is thinking that business continuity is a once off undertaking. Far from that, business continuity is an iterative process, as one's business is constantly changing along with it. For the average person, the entire process and terminology may be daunting and hard to understand. Below are ways to perfect your business continuity process.
Keep things simple yet detailed
Avoid the urge to complicate matters unnecessarily, yet include as much detail as possible. It is often much easier to follow a simple plan than one that has too many steps. When crisis strikes and a crisis management plan is activated, it is essential to provide information that is concise yet detailed enough for anyone to be able to follow.
Running simulations regularly has two distinct advantages as they identify changes and shortcomings of the business continuity plan. Regular simulations ensure that the plan is up to date and that people are well prepared. One often finds ways to improve not just the plan, but infrastructure as well as who needs to be trained and up-skilled.
Kaizen, or continuous improvement, is an ongoing process of constant improvement made through small changes.The business continuity process should be constantly evolving and improving where changes are usually made in small steps, allowing for people and systems to suffer as little change-shock as possible and at the same time not place unnecessarily heavy demands on budget and resources.
Listen more than speak
An often missed treasure trove of knowledge is the information that one's staff can contribute. Who better to give apt input and suggestions on continuity concerns than the people who work with processes and machines themselves and who look to make their work easier and more efficient?
Understand the organization
Understanding one's organization is not limited to just who does what and what processes and services are done. This describes what your company is about, their ethos and goals, their growth strategy and vision, strengths, weaknesses, opportunities and threats.
Use cloud technology to enhance your business continuity. Capture, store and analyse data in the cloud. Use communication protocols like VOIP, voice messaging, SMS, email, chat and push notifications to manage live events that can be audited and regularly updated and scheduled.
Support of management
Good leadership is essential to a business continuity process. Besides supporting the program, leaders need to lead by example and fully support the business continuity team. Business continuity needs to be ongoing and consistent.
Leadership and a culture of continuity
It's an inherent tendency for humans to flaunt rules and do as they please. The same extends to the workplace. A good leader leads by example, motivating and asserting authority over his workforce. A good leader has good "generals" under him who also lead and manage people. All who take leadership roles need to embrace a culture of continuity and support the business continuity process fully and where needed discipline people.
The business continuity process is a constant process and not one person's or team's responsibility. From director to floor sweeper, everyone has a vital role to play. By following the tips above one can make the process a much simpler and easier to attain one.